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MissUtility – ITICnxt Home Welcome to ITICnxt®What’s New Resources FAQ Contact UsWelcome to ITICnxt ® This is a demonstration site. No tickets can be submitted. One Call Concepts ® proudly announces its most powerful digital ticketing solution yet: ITICnxt. Our user-centered software development method produced a digital ticketing experience tailored just for you. From the intuitive interface to the enhanced-intelligence locating tools, ITICnxt sets the standard for precision, quality and ease of use. Miss Utility offers monthly Virtual ITICnxt (Internet Ticketing) Training. Advanced registration is required. Please click here for monthly dates, times and preregistration links. Explore the new interface, tools and features in the ITICnxt Demo or Interactive Training. Remember, no actual tickets can be submitted through the product demo. Try the Demo Interactive Training Preregister for Virtual ITICnxt Training What’s New Precision Map excavation areas more accurately. Efficiency Process multiple projects in a single session. Versatility Get marking instructions, driving directions and more. Resources Videos MD ITICnxt The Basics Explains the process of filing a locate request from beginning to end. MD ITICnxt Drawing Tools Explains the available drawing tools and how to choose the right one for the job. MD ITICnxt Job Profiles Explains how to create and use Job Profiles to auto-fill information on multiple locate requests. MD ITICnxt Advanced Search A brief explanation of how to use the Advanced Search function in ITICnxt. MD ITICnxt Updating a Ticket An explanation on how to update your ticket in ITICnxt. MD ITICnxt Map Tools Provides a tutorial on map controls, map viewing and other map tools. MD ITICnxt Radius Tool Explains how and when to use the Radius or Circle” tool to cover circular excavation areas. MD ITICnxt Route Tool Explains how and when to use the Route tool to cover long & narrow excavation areas. MD ITICnxt Property Tool Explains how and when to use the Property tool to cover excavation areas that occur on a single property. MD ITICnxt Street Tool Explains how and when to use the Street tool to cover excavation areas that occur in and along roads. MD ITICnxt Other Tool Explains how and when to use the Other tool to cover excavation areas that are too complex for any other drawing tool. MD ITICnxt Filing a Discrepancy/Dispute Explains how to file a Dispute Notice if markings at your worksite are incorrect. PDFs ITICnxt Manual FAQ Why is the Google Satellite map engaged before I create an excavation entity? We believe that creating excavation entities on the Google Satellite map will improve the accuracy of depicting the dig site. Therefore, we default to this map when creating an entity. If you prefer to use the Call Center map or the normal Google map, select it AFTER you choose an Excavation Creation option. Why is the Call Center map engaged when verifying tickets? Members have determined their coverage areas based on the Call Center map. Therefore, the excavation entities must be confirmed when viewing the same map. Also, in some cases, the Google maps and Call Center maps do not agree and so information must be confirmed on the Call Center map. How is the number of tickets that need to be generated determined? The Call Center’s board of directors has rules and policies that govern whether tickets need to be split at county and municipal borders. They also have rules for how many excavation entities are allowed on one ticket and how large these entities can be before splitting them into multiple tickets. Rather than have the ITICnxt user memorize these rules and procedures, the ITICnxt software calculates the number of tickets needed for the entities created during a session. What should I do if the excavation entity has been created in the wrong place? Return to the mapping screen and either edit the entity, or delete and recreate the entity. Contact Us If you have any questions or need any help navigating the sandbox, we can help you on Live Chat You can also email us at helpdesk@missutility.net or call us at (410) 712-0056 ©2023 Miss...